Reference

How We Handle Your Account Information

We collect the minimum data needed to run your account, process your bKash, Nagad and Rocket payments, and meet regional compliance requirements. You control what you share, and you can request changes or deletion at any time through the support channels below.

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BD9 How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review your account data, correct a detail or request deletion, contact our Bangladesh support team through any of the channels below. We handle privacy requests during business hours and aim to respond within a few days depending on the complexity of your request.

Live Chat Open the chat widget in your account dashboard to ask about data access, corrections or deletion. Our team confirms your identity before processing any privacy request so your information stays secure.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can verify your account and respond to the right person without delay.
Account Settings Log in and navigate to your profile section to review the information we hold, update your mobile number or email address, and manage your communication preferences directly from the dashboard.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt every payment you make through bKash, Nagad or Rocket during transmission and store sensitive details in isolated database segments. Session cookies track your login state but do not contain payment credentials. We log device identifiers to detect unusual account access and flag suspicious withdrawal attempts before funds leave your wallet.

Payment Encryption

Every bKash, Nagad and Rocket transaction is encrypted from your device to our server. Payment details are tokenised so your wallet credentials never appear in plain text inside our logs or database records.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language preference. No advertising trackers or third-party analytics cookies run on our platform without your consent in account settings.

Account Security

We hash your password with a salt so even our team cannot read it. Two-factor authentication via SMS is available in your security settings to add another layer of protection when you log in or request a withdrawal.

Retention and Deletion

Active account data stays on file as long as you use BD9. After you close your account we retain transaction records for the period local law requires, then securely delete personal identifiers from our backup archives.

Privacy Policy Questions from Bangladesh Users

We collect your mobile number, a password you create, and payment details when you deposit via bKash, Nagad or Rocket. We also log your device type and IP address to verify account access and prevent fraud.

Yes. Contact our support team through live chat or email and request a data export. We verify your identity with your registered mobile number, then send a report of your account details and transaction history within a few days.

We share transaction records with bKash, Nagad and Rocket to process your payments. We may also disclose account information to regulatory authorities if local law requires it, but we do not sell your data to advertisers or marketing firms.

We retain transaction records and identity verification documents for the period required by financial regulations in Bangladesh, usually a few years. After that retention window expires we delete personal identifiers from our archives.

Yes. Submit a deletion request through live chat or email support. We process it as soon as legal retention obligations allow, typically after the mandatory record-keeping period ends for closed accounts.

We encrypt every payment during transfer and tokenise wallet credentials so they never appear in plain text. Payment data sits in a separate database segment with restricted access, and we log every query for audit purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.